He's clever, rational and articulate. With immense patience and perseverance he secured a settlement we thought was impossible to achieve.
The claim against my client was successfully resolved by an agreed payment, a good deal less than my client had been advised to expect after a court battle. Mr Randoph's particular strengths were brough into play. Those are (1) extreme patience (2) a very fine legal mind, mastering complex issues quickly and getting to the heart of the matter, focussing on the principal issues (3) a complete absence of "side" and ability to talk to ordinary people in their own language (4) a convincing aura of fairness with no hint of taking sides, at the same time drawing participants' attention to potential weaknesses in their case. The client was extremely satisfied.
I put into practice the techniques which I learned from you - they worked like a charm and we were able to reach a settlement. Despite being a bitter and bitterly entrenched dispute, the application of your techniques made it feel like one of the easiest mediations I have ever done. So thank you. I am definitely a convert and will adopt that approach in future whenever I can.
As Trainer: Paul Randolph brought the mediation course eloquently and vividly to life, with humour as well as a wealth of past experience.
L.H. HR Director