Both the mediation process and the mediation skills benefit from a psychological approach, and the psychotherapeutic model is readily transportable to all forms of conflict.


The Skills


The psychological used in mediation course are essentially 'people skills' and communication techniques. Consequently they can be applied in all spheres of human social activity. The skills involve the art of 'active listening' - the capacity to fully and comprehensively listen to others, as well as the ability to demonstrate credibly that the other person has been truly heard. It is the art and the facility to empathise, an extremely powerful tool in building trust and gaining rapport with other parties in conflict.


These skills are thus invaluable in all situations whenever interacting with another - whether a colleague, employee or employer, neighbour, opponent, family relation or friend.